Terms of service

GENERAL OVERVIEW Welcome to Nutra Premium! The terms "we", "us", "our" refer to Nutra Premium. Nutra Premium operates this store and website, including all related information, content, features, tools, products and services, to provide you — the customer — with a curated, practical shopping experience ("Services"). Nutra Premium works with Shopify, which allows us to provide you with the Services. The terms and conditions below, together with any policies referenced herein (these "Terms and Conditions" or "Terms"), describe your rights and responsibilities when using the Services. Please read these Terms carefully, as they include important information about your legal rights and cover various areas, including warranty disclaimers and limitations of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree with these Terms and Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT By accepting these Terms, you represent that you are of legal age in your state or province of residence and that you have given us consent to allow any minors in your care to use the Services on devices you own, purchase, or manage. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information such as an email address, billing, payment, and delivery information. You represent and warrant that all information you provide in our stores is true, current, and complete and that you have all necessary rights to provide that information. You are solely responsible for maintaining the security of your account credentials and for all activity in your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS We have made every effort to accurately represent our products and services in our online stores. Please note, however, that colors or product appearance may differ from how they appear on your screen, depending on the type of device you use to access the store and your device's settings and configuration. We do not guarantee that the appearance or quality of products or services you purchase will meet your expectations or be the same as depicted or provided in our online stores. All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to withdraw any product at any time and may limit the quantities of products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS When you place an order, you are making an offer to purchase. Nutra Premium reserves the right to accept or decline your order for any reason at its sole discretion. Your order is not accepted until Nutra Premium confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Nutra Premium may not be able to process cancellation requests after an order is accepted. In the event we do not accept, modify, or cancel an order, we will attempt to notify you by contacting you at the email address, billing address, and/or phone number provided when placing the order. Your purchases are subject to return or exchange only in accordance with our refund policy. You represent and warrant that your purchases are for your personal or household use, and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation email. Unless expressly stated otherwise, listed prices do not include taxes, shipping, handling, customs, or import fees. Prices published in our online stores may differ from prices offered in physical stores or in online or other stores operated by third parties. We may from time to time offer promotions on the Services that may affect pricing and are governed by terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will prevail. You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that: (i) the credit card information you provide is true, correct, and complete; (ii) you are duly authorized to use that credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and any applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY We are not responsible for shipping and delivery delays. All delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or events beyond our control. Once we transfer the products to the carrier, ownership and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY Our Services, including but not limited to all trademarks, marks, text, displays, images, graphics, product reviews, video and audio, and the design, selection, and arrangement thereof, are owned by Nutra Premium, its respective subsidiaries, or licensors and are protected by patent, copyright, and other intellectual property laws of Bulgaria and foreign countries. These Terms permit you to use the Services for personal and non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material in the Services without our prior written consent. Unless expressly provided herein, nothing in these Terms grants or should be construed as granting you a license or other rights under any patent, trademark, copyright, or other intellectual property of Nutra Premium, Shopify, or any third party. Unauthorized use of the Services may be a violation of intellectual property laws. All rights not expressly granted herein are reserved by Nutra Premium. The names, logos, product and service names, designs, and slogans of Nutra Premium are trademarks of Nutra Premium or its respective subsidiaries or licensors. You must not use such trademarks without the prior written permission of Nutra Premium. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans in the Services are the trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS As part of the Services, you may be provided access to third-party customer tools that we neither monitor, control, nor use. You agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We will have no liability arising from or related to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party providers. We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you choose to access. If you choose to leave the Services to access these third-party materials or sites, you do so at your own risk. We are not responsible for any harm or damages related to your access to third-party websites, or your purchase or use of products, services, resources, or content on third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY Nutra Premium is built on Shopify, which enables us to provide you with the Services. However, all sales and purchases you make in our store are made directly with Nutra Premium. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Nutra Premium, including for injuries, damages, or losses arising from purchased products and services. You hereby expressly release Shopify and Shopify's subsidiaries from all claims, damages, and liabilities arising from or related to your purchases and transactions with Nutra Premium.

SECTION 10 – PRIVACY POLICY All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy, which you can review here. By using the Services, you confirm that you have read the relevant privacy policies. As the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you provide to the Services will be transferred to and shared with Shopify, as well as third parties that may be located in countries other than your own, for the purpose of providing services. Please review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 – FEEDBACK If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback on any medium for any purpose, including commercial use. We may, for example, exercise our rights under this license to manage, provide, evaluate, improve, enhance, and promote the Services, as well as to fulfill our obligations and exercise our rights under the Terms. You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with submitting Feedback; (iii) your Feedback will comply with these Terms. We are not and will not be obligated to (1) maintain the confidentiality of your Feedback; (2) pay compensation for your Feedback; (3) respond to your Feedback. We may, but are not obligated to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, abusive, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms. You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your Feedback will not contain defamatory or otherwise unlawful, abusive, or unacceptable material, nor will it contain computer viruses or other malicious software that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate any person, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We assume no responsibility for any Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS Occasionally there may be information in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without notice (including after you have submitted your order).

SECTION 13 – PROHIBITED USES You may access and use the Services only for lawful purposes. You may not access or use the Services directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any of our employees or any other person; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, download, use, or reuse material that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including "junk mail", "chain letters", "spam", or any other similar solicitations; (h) to impersonate or attempt to impersonate any other person or organization; (i) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as we determine, may harm Nutra Premium, Shopify, or users of the Services or expose them to liability. You also agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any part of the Services; (c) collect or track the personal information of others; (d) use spam, phishing, pharming, or pretexting for the Services; (e) use robots, spiders, data mining, data collection and extraction tools, automated devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services; (f) interfere with, circumvent, or evade authorization features, robot exclusion headers, or other measures we implement to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time and without notice if we determine that you have violated any part of these Terms.

SECTION 14 – AGENTS 14.1 This section (Agent Terms) applies if you use, authorize, enable, or mandate the deployment of an Agent to access, use, or interact with the Services. "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of or at the instruction of any person or organization and that may be executed on behalf of or with the assistance of a person's device without direct supervision. 14.2 Agents may not access, use, or interact with the Services unless, in all cases, they identify themselves and act in strict compliance with the requirements in Section 14.4 below. Furthermore, they may not access, use, or interact with the Services if we have requested that they refrain from accessing, using, or interacting with any service. 14.3 We may restrict, including through technical measures, whether and how an Agent accesses, uses, and interacts with the Services. 14.4 Agents must: (i) in all HTTP/HTTPS requests, indicate that the request is from an Agent and disclose the Agent's name by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or mask that access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns; (b) completing or circumventing CAPTCHAs or measures designed to distinguish computer from human use; (iii) respond honestly to any question or prompt seeking to determine whether interactions are from a human or computer; (iv) not circumvent or otherwise evade any measure designed to block, restrict, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 – TERMINATION We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time and without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES Information presented in or through the Services is made available solely for general informational purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from any reliance placed on such materials by you or any other visitor to the Services.